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  • What do I need to rent an item?

    Legal Driver’s License

    Current Address (if you are living out of state, we will also need the local address where the equipment will be used)

    Two Phone Numbers (Home and Cell or Work and Cell) 

    Some form of payment at time of rental (Cash or credit card.  Sorry we do not accept checks).

    Deposit Money (Cash or credit card.  Sorry we do not accept checks).

  • When does my rental time start?

    We offer a variety of different rental rates.  Your rental time starts from the time you sign the contract of the item you have rented.

  • Below is a breakdown of our hourly, weekly and monthly rate schedules.

    4 Hour Rate                 

    4 consecutive hours during store hours, same day.


    Daily Rate                   

    24 consecutive hours to the same time.


    Weekly Rate               

    7 consecutive days to the same time.  


    Monthly Rate              

    4 consecutive weeks to the same time.  


    Saturday Rentals: Items rented on Saturday, for a 4 hour rate, must be rented and returned that day before closing to receive the 4-hour rate.   Items rented on Saturday, for a 1-day rent,  will be due back on Monday morning by 8:30, since we are closed on Sunday.


    Holiday Rentals: If we are closed due to a holiday, all items will be due back at the store on the morning following the holiday at 8:30 am, no exceptions, for the one day rental rate. 

  • Do the tools and equipment need to come back clean?

    All equipment is to come back CLEAN.  It is your responsibility to bring the unit back in the condition you picked it up in.  As part of our normal check of the equipment upon return, we will clean and service the equipment.   If we have to clean the equipment you return, you will have a cleaning fee that will be accessed. This fee starts at $80.00 and is based on the extra time it will take to clean the equipment.  This will be determined by the technician checking in the equipment.

  • Does the equipment need to come back full of fuel?

    All rental items that require fuel (diesel or gasoline) are sent out FULL.  Any item not returned full of fuel will be filled onsite and you will be charged for the fuel.  NOTE:  Our rates for fuel are higher than that at any station, so it would be smart to bring it back full of fuel to avoid excessive charges. 


  • Do you have special holiday hours?

    Our office is closed on the following holidays:

    New Year’s Day

    Memorial Day

    4th of July

    Labor Day

    Thanksgiving Day

    Christmas Day


    This could vary based on the calendar and how it falls, and with possibly different hours for the eve prior.  Please check by calling our office to confirm prior to driving over. 

  • Are you open on Sunday?

    NO.  But for your convenience, all items rented on Saturday are due back on the Monday following by 8:30 am for a one-day rate.  All time after 8:30 am will be charged to you as additional time.  


  • Is our equipment new?

    Yes, our inventory of equipment is maintained and rotated regularly to find our customers the most current, name brand, best quality equipment to complete your task as quickly as possible.  Our goal is to give the customer a positive, memorable rental experience.  


  • Is our equipment contractor grade?

    Yes!  All our equipment is contractor grade and has been tested by true professionals in all field types.  


  • Do you deliver equipment?

    Yes!  Normal delivery hours are Monday through Friday 9 am - 4:30 pm.  We do have some conditions during holiday times.  Please call the office to plan for deliveries.


  • Is there a charge for delivery?

    Yes, there is a delivery charge.  The charge is based on the mileage from our office to the delivery location.  The delivery charge for equipment does not include SET UP AND BREAK DOWN of rented equipment.  Rental items will be dropped off to the nearest and convenient ground level to your project site.  Please call for unique situations.  Our drivers are instructed to deliver to a convenient location and will pick up in the SAME location.  


  • TENT AND WATERSLIDE / MOONWALK

    delivery fees will include the setup of the tent and/or waterslide.  Please call the office to arrange for you to pick-up or have your items delivered (IN ADVANCE) of your event.  


    We will deliver and pick up after hours.  There is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance.  THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.  


    All delivery and pick up times are worked in by location and need.  We work hard to comply with the time schedule you request but cannot guarantee a specific day or time.  For convenience reasons, we may deliver a day prior or earlier than expected.  

  • Is there a cancellation charge for orders?

    Yes, all items require a deposit to HOLD the item for your guaranteed availability.  If you do not require a guarantee, then a deposit is not required at the time of reservation but will be due at the time of pick up.  If we are holding the item for your pick up and you decided to cancel, you will forfeit the deposit held.   Holding items requires us to turn away business to guarantee the item is available to you for your pick up.  THERE WILL BE NO EXCEPTIONS to this policy.  We will attempt to reschedule the hold for a future time ONCE to avoi loss of deposit, but ONLY ONE reschedule is allowed. 

  • What is the policy if you no show for your rental?

    All items must be paid at time of reservation - and if we have held this item for you to rent and you NO SHOW, you will forfeit the total rental cost and deposit cost of the equipment.  


  • What size ball hitch do I need for trailer and equipment?

    All of our towable equipment requires either a 2" ball or a 2-5/16" ball.  We have available receiver hitches to rent and balls for your purchase on site should you not have what is required for the equipment.


  • What is the weight capacity to pick up large pieces of equipment?

    Your vehicle weight capacity depends on the piece of equipment you are wanting to tow or haul.  Please call our office to determine if your vehicle can haul or pull your intended rental item.  


  • How soon do I need to place my order to guarantee availability?

    The sooner the better!  For tents and large-scale events, you should be thinking of one to two months in advance or sooner.  For small orders, usually two weeks is sufficient.  


  • Is there a delivery charge?

    Yes!  There is a delivery charge.  The charged is based on the mileage from our office to the delivery location.  The delivery charge for equipment does not include SET UP AND BREAK DOWN of rented equipment.  Rental items will be dropped off to the nearest and convenient ground level to your project site.  Please call for unique situations.  Our drivers are instructed to deliver to a convenient location and will pick up in the SAME location.  


  • TENT AND WATERSLIDE / MOONWALK

    delivery fees will include the setup of the tent or water slide.  Please call the office to arrange pick up and set up IN ADVANCE of your event.  


    We will deliver and pick up after hours.  There is an additional fee for AFTER HOURS delivery and pick up.  This is beyond the standard delivery and pick up charge and MUST be arranged in advance.  THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.  


    As well, all delivery and pick up times are worked in by location and need.  We work hard to comply with the time schedule you request but cannot guarantee a specific day or time.  For convenience reasons, we may deliver a day prior or earlier than expected. 

  • What about delivery and pick up after hours, weekend and holidays?

    We will deliver and pick up after hours.  There is an additional fee for AFTER HOURS delivery and pick up.  This is beyond the standard delivery and pick up charge and MUST be arranged in advance.  THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.  Holiday where our office is closed will be considered AFTER HOURS.  


  • Can you deliver without me being present?

    We prefer someone present to insure what is delivered is what you have requested and to go over all the items you expect but we do understand scheduling for events.  So, yes, we can.  Please make sure and provide us with any necessary items to access the property/hall/venue where we will deliver and we will have it all delivered for you.  This means any gate codes/contacts of people we will meet and/or keys necessary to access the location.  


  • What is the cancellation charge?

    Yes, all items require a deposit to HOLD the item for your guaranteed availability.  If you do not require a guarantee, then a deposit is not required at the time of reservation but will be due at the time of pick up.  If we are holding the item for your pick up and you decided to cancel, you will forfeit the deposit held.   Holding items requires us to turn away business to guarantee the item is available to you for your pick up.  THERE WILL BE NO EXCEPTIONS to this policy.  We will attempt to reschedule the hold for a future time ONCE to avoi loss of deposit, but ONLY ONE reschedule is allowed. 


  • Will the delivery driver carry tables and other rentals into my home (or other location) and set up?

    NO!  We cannot do this for insurance and liability reasons.  Our drivers are instructed to stack them in an organized and mutually convenient location and they will pick up from that same point.  Most often this would be your front or back porch area.  Anything beyond that is your responsibility.  


  • Do I have to wash the linens prior to returning them?

    No, they will be laundered anyway so just shake and remove any debris.  Do not pack them in a plastic bag should they be wet due to the possibility of mildew.  Also, please remember CANDLE WAX ruins linens.  If any linen is damaged, burned, mildewed, or stained you will be responsible for the cost of the replacement.  


  • What about if I break or damage something?

    Breakage, missing or weather damaged items are charged at retail replacement value.  A damage waiver fee is not intended for this purpose.  Please contact the office immediately should you have damaged or broken items, so we can note your account immediately and this will be your responsibility upon returning of the items.  


  • Do I have to wash the glassware or flatware prior to returning them?

    No, but rinsing or scraping them free of food and debris is REQUIRED.  Cleaning charges will be applied should you not return these in a reasonably sanitary condition free of food and debris. 


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Damage Waiver

RENTAL POLICIES


WHAT CONSTITUTES A RENTAL PERIOD?



We offer a variety of different rental rates. Your rental time starts from the time you sign the contract of the item you have rented.

Below is a breakdown of our hourly, weekly and monthly rate schedules.

4 Hour Rate

4 consecutive hours during store hours, same day.

Daily Rate

24 consecutive hours to the same time.

Weekly Rate

7 consecutive days to the same time.

Monthly rate

4 consecutive weeks to the same time.

Saturday Rentals:

Items rented on Saturday will be due back on Monday morning by 8:30), as we are closed on Sunday for the one-day rental rate.

Holiday Rentals:

If we are closed due to a holiday, all items will be due back at the store on the morning following the holiday at 8:30 am, no exceptions, for the one-day rental rate.

RENTAL EQUIPMENT IS CHARGED FOR THE ENTIRE TIME THE EQUIPMENT IS OUT IN CUSTOMER’S POSSESSION. 



Other policies:

identification

Valid Driver’s License or ID Card.

If you are hauling equipment and driving, you will need a valid DRIVERS LICENSE. IF out of state, we will require a secondary form of ID. 

Payment

Required at the time of pickup of the item (unless you are an existing open account customer). If you are here with an out of state driver’s license, we will require a credit card on file for the rental of items. 

deposit

Rental customers will be required to leave a deposit for all items rented (excluding open account customers who have been pre-qualified). Deposits vary per item. ​

metered items

Rates for items equipped with hour meters are based on an 8 hour per day, 56 hours weekly, and 224-hour monthly rental. Additional usage will be charged accordingly. 

damage waiver

A percentage of the rental rate will be automatically charged as a damage waiver at the time of rental unless declined by the customer at the time of pick up. Should you decline the damage waiver, you will be required to issue Bellville Rent All a certificate of insurance with Bellville Rent All named as the payee / holder. * see copy of damage waiver under the MORE TAB and DAMAGE WAIVER. 

availability

While we have an extensive inventory of rental items, reservations are the ONLY method to guarantee availability at the time of need. To reserve an item a deposit will be REQUIRED. 

reservations

To reserve an item, we will require a deposit paid in full at the time of reserving. This is the only way to GUARANTEE availability of an item at the time of your need. 

pricing

Prices are subject to change without notice. Please call for a price quote. All rentals charges are for time out (regardless if you use the item or not). No money down, NO ITEMS HELD.

Delivery and pickup


All deliveries are made to an agreed designated location accessible to our delivery drivers. This is a ground level drop off point. They will not enter homes and/or locations and travel up and down stairs. The fee does not include set up or take down of equipment. Pick up will be the SAME exact location of drop. Any additional requests must be made in advance and prior to delivery/pick up and may be subject to additional fees. 

We suggest someone be present when all items are delivered. This is to cover yourself and make sure what is delivered is what you requested and the correct amounts are present. You will be responsible for items once we have delivered your order. Please make sure we are delivering to a secure location. 

If we cannot access for delivery or pick up the requested items, you will be responsible for a second return trip charge to deliver or pick up the items. We will have a driver wait no more than 20 minutes at a location and during that time both the driver and our office will attempt to make contact. 

any shortages

must be reported within 1 hour of delivery if no one is present. 

responsibility

Customers are responsible for rental items until items are returned. All items should be secured and protected from any theft, damages and/or weather. Additional charges will apply for any missing or damaged equipment.

YOU ARE RESPONSIBLE FOR ALL ITEMS WHILE IN YOUR POSSESSION. IF IT IS DAMAGED DUE TO YOUR NEGLECT, YOU WILL BE RESPONSIBLE FOR ALL DAMAGES.  



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