How soon do I need to place my order to guarantee availability? The sooner the better! For tents and large-scale events, you should be thinking of one to two months in advance or sooner. For small orders, usually two weeks is sufficient.
Is there a delivery charge? Yes! There is a delivery charge. The charged is based on the mileage from our office to the delivery location. The delivery charge for equipment does not include SET UP AND BREAK DOWN of rented equipment. Rental items will be dropped off to the nearest and convenient ground level to your project site. Please call for unique situations. Our drivers are instructed to deliver to a convenient location and will pick up in the SAME location.
TENT AND WATERSLIDE / MOONWALK delivery fees will include the setup of the tent or water slide. Please call the office to arrange pick up and set up IN ADVANCE of your event.
We will deliver and pick up after hours. There is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.
As well, all delivery and pick up times are worked in by location and need. We work hard to comply with the time schedule you request but cannot guarantee a specific day or time. For convenience reasons, we may deliver a day prior or earlier than expected.
What about delivery and pick up after hours, weekend and holidays? We will deliver and pick up after hours. There is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done. Holiday where our office is closed will be considered AFTER HOURS.
Can you deliver without me being present? We prefer someone present to insure what is delivered is what you have requested and to go over all the items you expect but we do understand scheduling for events. So, yes, we can. Please make sure and provide us with any necessary items to access the property/hall/venue where we will deliver and we will have it all delivered for you. This means any gate codes/contacts of people we will meet and/or keys necessary to access the location.
What is the cancellation charge? Yes, all items require a deposit to HOLD the item for your guaranteed availability. If you do not require a guarantee, then a deposit is not required at the time of reservation but will be due at the time of pick up. If we are holding the item for your pick up and you decided to cancel, you will forfeit the deposit held. Holding items requires us to turn away business to guarantee the item is available to you for your pick up. THERE WILL BE NO EXCEPTIONS to this policy. We will attempt to reschedule the hold for a future time ONCE to avoi loss of deposit, but ONLY ONE reschedule is allowed.
Will the delivery driver carry tables and other rentals into my home (or other location) and set up? NO! We cannot do this for insurance and liability reasons. Our drivers are instructed to stack them in an organized and mutually convenient location and they will pick up from that same point. Most often this would be your front or back porch area. Anything beyond that is your responsibility.
Do you set up tables and chairs? This service can be requested and will be at an additional fee for all items. It is at our discretion if we can comply with that task based on the time of year and the scope of work required. Please call our office to arrange this request.
Do I have to wash the linens prior to returning them? No, they will be laundered anyway so just shake and remove any debris. Do not pack them in a plastic bag should they be wet due to the possibility of mildew. Also, please remember CANDLE WAX ruins linens. If any linen is damaged, burned, mildewed, or stained you will be responsible for the cost of the replacement.
What about if I break or damage something? Breakage, missing or weather damaged items are charged at retail replacement value. A damage waiver fee is not intended for this purpose. Please contact the office immediately should you have damaged or broken items, so we can note your account immediately and this will be your responsibility upon returning of the items.
Do I have to wash the glassware or flatware prior to returning them? No, but rinsing or scraping them free of food and debris is REQUIRED. Cleaning charges will be applied should you not return these in a reasonably sanitary condition free of food and debris.